Signing in and passwords
The confirmation e-mail does not arrive.
Check your spam folder. If it is not there, press “Send the confirmation e-mail again” in your account.
I forgot my password.
Use the “Forgot your password?” link on the sign-in page and enter your e-mail. The reset link is valid for 1 hour.
The code does not arrive or is not accepted.
An e-mail code is valid for 10 minutes; press “Send the code again” if needed. If an app code is not accepted, check that the time on your phone is set automatically.
I changed my phone and have no authenticator code.
Write to us: after confirming who you are, we will switch your second step to e-mail codes.
Video lessons
I can’t see the “Join the video lesson” button.
The button appears 15 minutes before the lesson, and only for a confirmed lesson. Reload the page.
The camera or microphone does not work.
Choose “Allow” when the browser asks. On a phone, check the browser’s camera permission in the settings. Current versions of Chrome, Edge, Firefox and Safari work.
The sound breaks up or the picture freezes.
Close other programs, sit closer to the Wi-Fi router, or turn off your camera and continue with sound only.
Files
The file won’t upload.
Upload a PDF, JPG or PNG file of no more than 5 MB. On a phone you can make a photo smaller before sending it.
Still not working?
In the feedback form choose “Technical issue” and write what you did, which page you were on and which device you use. Never send your password.
Last updated: October 2026